+Are cinema tickets refundable?
Unfortunately, movie tickets are non-refundable at Bernie’s Cinema. If something happens that prevents the film from being shown, we’ll cross that bridge when we come to it. If you have any additional questions or concerns, please email us at info@bernieskelowna.com
+How do I order at Bernie’s Cinema?
Bernie’s Cinema Menu doubles as an order form. Find the items you’d like, mark the quantity desired, and leave your light on. The light will be the signal to our staff that you’re in need of service. They’ll turn it off once they’ve attended to you. If at any time during the movie you’d like to order more/something else, turn your light back on and we’ll be right over! Don’t worry, you don’t have to memorize this process. It’s a pretty user-friendly, analog system, and we’re there to guide you!
+Can I order food and drinks during the movie at Bernie’s?
Yes! Bernie’s staff will be attentive to your needs from the moment you walk through our doors until, sadly, you leave us. This includes full service available throughout the film, if you want it. Find your favourites on our Cinema Menu.
*Please note – the last orders to the kitchen need to be in by 10PM*
+When should I arrive for my movie at Bernie’s Cinema?
We strongly recommend arriving 30 minutes prior to showtime. This allows you enough time to get settled into your seat, order something to eat and/or drink, and take in the Bernie’s Cinema experience to the fullest!
+Can I pick my seat at Bernie’s Cinema?
Because of our unique seating options, we assign seats to our guests to maximize not only the number of people able to see a movie, but also the viewers’ comfort. If you have specific accessibility requirements, please get in touch to let us know. Shows that are not sold out may operate on a first come, first served basis, and allow guests to choose their preferred spot at Bernie’s Cinema.
+Are minors allowed at Bernie’s ?
Our liquor license allows us to welcome those under 19 until 10pm, however movie ratings-based restrictions apply. Please keep in mind that minors are not allowed into any showtimes after 9PM.
+Why is there a booking fee on my ticket?
This is a mandatory fee imposed by the booking service we are required to use in order to properly report our ticket sales to the applicable governing body. It is unfortunately not refundable.